Privacy Policy

Information we collect

We collect information you provide directly: your first and last name, email address, phone number, and your country of residence. When you use the platform we may also record technical details such as browser type, device type, IP address and approximate location for security and fraud-prevention purposes.

How we use your information

• To create and manage your trading account
• To connect you with an account manager who can assist with funding and onboarding
• To send service emails, alerts and platform updates you have requested
• To improve the platform and personalise your dashboard
• To prevent fraud, protect your account and meet our legal obligations

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us run the platform — for example payment processors, hosting providers and our regulated broker partner — and only to the extent needed to deliver the service. We may also disclose information where the law requires it.

Cookies and tracking

The website uses essential cookies to keep your session secure and, where you consent, analytics cookies to understand how the site is used. You can control cookies through your browser settings at any time.

Data security

Your details are protected with bank-level SSL encryption in transit and access controls at rest. Login protection and monitoring help keep your account private. No method of transmission is 100% secure, but we take reasonable, industry-standard steps to protect your data.

Your rights

To exercise any of these rights, email us at the address below. We respond to privacy requests within 30 days.

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your account and personal data
• Opt out of marketing communications at any time

Data retention

We keep account information for as long as your account is active, plus the period required to satisfy tax, regulatory and anti-fraud obligations. After that, personal data is deleted or anonymised.

Changes to this policy

If we update this policy we will post the new version on this page and update the date above. Material changes will be flagged on the site.

Contact us

Questions about this policy can be sent to support@vencoraholdings-au.com or to our registered office at Level 21, 60 Margaret Street, Sydney NSW 2000, Australia.